Guest Relations Coordinator
Description Job Schedule:
Full Time Standard Hours:
40 Job Shift:
Shift 1 Shift Details:
Mon - Fri 7:
30am - 4:
30pm Work where every moment matters.
Every day, almost 30,000 Hartford HealthCare colleagues come to work with one thing in common:
Pride in what we do, knowing every moment matters here.
We invite you to become part of Connecticut's most comprehensive healthcare network.
St.
Vincent's Medical Center in Bridgeport has more than 3,200 employees.
It includes a 473-bed community teaching hospital, a 76-bed inpatient psychiatric facility in Westport, a large multispecialty provider group, and special needs services for adults and children.
St.
Vincent's is the first hospital in Fairfield County to be integrated into the Hartford HealthCare network, and is the system's second-largest hospital.
Job SummaryResponsible for leading and coordinating all front desk functions and assists with volunteer services activities to provide outstanding and professional customer service to promote a positive patient experience.
Acts as a liaison between guests, patients, staff and volunteers to respond to patient and guest information inquiries.
Assists in the processing and verifying documentation of new volunteers and annual in-services.
Assists in the coordination of junior volunteers, college students, and adult volunteers.
Acts as lead for Volunteers and Guest Relations in the absence of Guest Relations manager.
o Greets and receives patients and visitors in a courteous and professional manner.
o Screens visitors and responds to all inquiries, direction requests and concerns in a timely manner.
o Assists in scheduling volunteer interview appointments.
o Ensures new volunteers have completed all necessary testing and the orientation process prior to placement.
o Contacts appropriate departments regarding placement of volunteers.
o Assists with annual in-services for volunteers.
o Prepares monthly schedules for volunteers, and provides support for other clerical duties.
o Acts as lead for Volunteers and Guest Relations in the absence of Guest Relations manager.
o Manages customer complaints/suggestions and escalates through the appropriate channels.
o Creates and maintains a front desk standard operating manual, ensuring the most up to date information is available.
o Creates and plans the orientation and onboarding for all new guest relations representatives.
o Trains all new guest relation representatives and volunteers on the operating procedures of the department and applicable software programs.
o Leads and coordinates monthly department staffing schedule and ensures all shifts are covered o Performs other related duties as required.
Qualifications o High school diploma or equivalent required o Customer service experience required o Verbal and written proficiency in English required o Associates degree in a clinical or business related field preferred o Medical or healthcare office experience, knowledge or terminology preferred o Proficiency in a second language preferred o Computer proficiency in Microsoft Word, Excel, PowerPoint and other electronic health record systems.
Ability to learn new software systems o Ability to consistently provide excellent customer service with a positive and professional demeanor.
o Proven ability to work effectively in a team environment.
o Excellent written and verbal communication skills.
o Ability to adapt quickly and independently in a fast-paced environment, managing multiple competing tasks and demands using critical thinking skills and sound judgement.
o Ability to interact with a broad and diverse spectrum of customers with tact, discretion and compassion.
o Must have attentive listening skills to quickly understand and assess issues presented.
We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth.
Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.
We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.
Every moment matters.
And this is your moment.
Recommended Skills Active Listening Adaptability Clinical Works Communication Critical Thinking Curiosity Estimated Salary: $20 to $28 per hour based on qualifications.
Full Time Standard Hours:
40 Job Shift:
Shift 1 Shift Details:
Mon - Fri 7:
30am - 4:
30pm Work where every moment matters.
Every day, almost 30,000 Hartford HealthCare colleagues come to work with one thing in common:
Pride in what we do, knowing every moment matters here.
We invite you to become part of Connecticut's most comprehensive healthcare network.
St.
Vincent's Medical Center in Bridgeport has more than 3,200 employees.
It includes a 473-bed community teaching hospital, a 76-bed inpatient psychiatric facility in Westport, a large multispecialty provider group, and special needs services for adults and children.
St.
Vincent's is the first hospital in Fairfield County to be integrated into the Hartford HealthCare network, and is the system's second-largest hospital.
Job SummaryResponsible for leading and coordinating all front desk functions and assists with volunteer services activities to provide outstanding and professional customer service to promote a positive patient experience.
Acts as a liaison between guests, patients, staff and volunteers to respond to patient and guest information inquiries.
Assists in the processing and verifying documentation of new volunteers and annual in-services.
Assists in the coordination of junior volunteers, college students, and adult volunteers.
Acts as lead for Volunteers and Guest Relations in the absence of Guest Relations manager.
o Greets and receives patients and visitors in a courteous and professional manner.
o Screens visitors and responds to all inquiries, direction requests and concerns in a timely manner.
o Assists in scheduling volunteer interview appointments.
o Ensures new volunteers have completed all necessary testing and the orientation process prior to placement.
o Contacts appropriate departments regarding placement of volunteers.
o Assists with annual in-services for volunteers.
o Prepares monthly schedules for volunteers, and provides support for other clerical duties.
o Acts as lead for Volunteers and Guest Relations in the absence of Guest Relations manager.
o Manages customer complaints/suggestions and escalates through the appropriate channels.
o Creates and maintains a front desk standard operating manual, ensuring the most up to date information is available.
o Creates and plans the orientation and onboarding for all new guest relations representatives.
o Trains all new guest relation representatives and volunteers on the operating procedures of the department and applicable software programs.
o Leads and coordinates monthly department staffing schedule and ensures all shifts are covered o Performs other related duties as required.
Qualifications o High school diploma or equivalent required o Customer service experience required o Verbal and written proficiency in English required o Associates degree in a clinical or business related field preferred o Medical or healthcare office experience, knowledge or terminology preferred o Proficiency in a second language preferred o Computer proficiency in Microsoft Word, Excel, PowerPoint and other electronic health record systems.
Ability to learn new software systems o Ability to consistently provide excellent customer service with a positive and professional demeanor.
o Proven ability to work effectively in a team environment.
o Excellent written and verbal communication skills.
o Ability to adapt quickly and independently in a fast-paced environment, managing multiple competing tasks and demands using critical thinking skills and sound judgement.
o Ability to interact with a broad and diverse spectrum of customers with tact, discretion and compassion.
o Must have attentive listening skills to quickly understand and assess issues presented.
We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth.
Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.
We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.
Every moment matters.
And this is your moment.
Recommended Skills Active Listening Adaptability Clinical Works Communication Critical Thinking Curiosity Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
